Shipping policy

At Jolulu – The Fruit Flavour Shop, our products are prepared fresh and are intended to be enjoyed at their best.

Because our products are fresh and perishable, we currently offer local delivery and pickup options rather than traditional shipping.

Local Delivery

We currently deliver to selected locations within our available delivery area.

Delivery availability, fees and estimated delivery times will be displayed at checkout based on your location.

Orders are prepared fresh and refrigerated before delivery.

Delivery Times

Orders are delivered during the delivery window selected at checkout.

Delivery times may occasionally be affected by:

Traffic
Weather
High order volume
Events or holidays
Unexpected delivery delays

If we anticipate a significant delay that could affect the quality of your order, we will contact you.

Receiving Your Order

Please ensure that someone is available to receive your order.

Because Jolulu products are fresh and perishable, we recommend that you refrigerate your order immediately after receiving it.

Jolulu is not responsible for product quality issues resulting from an order being left outside, unattended, or unrefrigerated for an extended period after delivery.

Delivery Address

Customers are responsible for providing an accurate delivery address and contact information.

If incorrect information results in a failed delivery, additional delivery charges may apply.

Missed Deliveries

If nobody is available to receive the order, our delivery team may attempt to contact you.

For food-safety reasons, we may not be able to leave fresh products unattended for an extended period.

Depending on the circumstances, the order may need to be rescheduled or cancelled.

Pickup

If you select Jolulu Pickup, your order will be prepared fresh and held refrigerated until your selected pickup time.

Please collect your order during the designated pickup window.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, contains the wrong items, or is missing an item, please contact us as soon as possible, preferably within 24 hours of receiving your order.

Please include your order number and photographs where applicable.

We’ll review the issue and work with you to provide an appropriate solution.